Executive summary
This leading medical care provider manages thousands of facilities and dozens of various patient portals.
They needed to find an efficient way to analyze and monitor different services, to obtain maximum availability of their systems – so that patients/doctors get the information they need without interruptions.
By implementing XpoLog:
- The support team attained real-time visibility into systems and applications for the purpose of monitoring and verification.
- By using XpoLog automated problem discovery, they are able to track potential failures before they become critical, and negatively impact operations.
The Challenge and Requirements
Their environment consists of multiple applications, centralized in a main data center, which interacts with all their facilities.
- The team was lacking a complete picture of the application’s behavior and errors in real time.
- The process of gathering, analyzing, and correlating required information during an outage was quite lengthy, causing considerable service interruptions.
- Another challenge came from the highly secure nature of medical/patient information, which must be separately stored and accessible solely via specific privilege.
The Challenge & Requirements
Their environment consists of multiple applications, centralized in a main data center, which interacts with all their facilities.
- The team was lacking a complete picture of the application’s behavior and errors in real time.
- The process of gathering, analyzing, and correlating required information during an outage was quite lengthy, causing considerable service interruptions.
- Another challenge came from the highly secure nature of medical/patient information, which must be separately stored and accessible solely via specific privilege.
The Solution
XpoLog was integrated over all sources which are running applications, in a secured structure. This allows complete separation between different applications data while ensuring full protection/access privilege control.
Multiple monitors and dashboards were implemented for the teams, enabling a near real-time view of the applications. This allows quick discovery of root causes of problems (known/unknown), and constantly upgrade and improve the quality of the applications.
XpoLog’s Analytics exposed top errors for each application.
The results
- Live visibility into the environment.
- Secure data management.
- Live access to applications data.
- Pro-active approach – constant insights into pre-problems.
- Pro-active approach -real-time alerts to all action-items.
- Improved quality of the diverse applications.
- Improved services for the patients and doctors.
The results
- Live visibility into the environment.
- Secure data management.
- Live access to applications data.
- Pro-active approach – constant insights into pre-problems.
- Pro-active approach -real-time alerts to all action-items.
- Improved quality of the diverse applications.
- Improved services for the patients and doctors.
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